Difference between Process builder and flow
We have more differences between lighting Process builder and Flows. Find the below difference between Process builder and Flows. S.No Process Builder Flow 1 Can be triggered when a record is created or edited. Can be triggered when a record is created, edited or even deleted. 2 Not possible to save the newly created record […]
Read MoreDifferent Queues routing in embedded Services
Embedded services used to setup Chat window for community or external website. When Customer want to hang with Agents, Embedded services helps to redirect customers. Once it is redirected it will create Chat transcript, Contact and case records. The Agent connecting happening using Chat button. This chat button is adding to embedded service to redirect […]
Read MoreChatbot not displaying messages before endchat button
Coming to the point, This is a existing issue in a Salesforce. we are using redirect option in chatbot to redirect endchat dialog or use direct endchat option to close the chat connection. If we want to display thank you message before this endchat? We have problem here, some times it will display message and […]
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